Returns & Exchanges

At Atolea Jewelry, we want you to love your pieces, which is why we offer a 30-day return window for all items in their original, unworn condition. Whether you are looking for a different style or a full refund, our team is here to ensure your satisfaction.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the jewelry back in its original Atolea eco-friendly packaging to ensure the items are protected during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your new exchange pieces within 5-7 business days.